Privacy policy

Last Updated: February 22, 2026

Family Heritage Digitizing operates this store and website, including all related information, content, features, tools, products and services (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit, use, or make a purchase from the Services, or otherwise communicate with us.

By accessing or using our Services, you acknowledge that you have read and understand this Privacy Policy.

1. Personal Information We Collect

When we use the term “personal information,” we mean information that identifies or can reasonably be linked to you.

We may collect the following categories of personal information:

Contact Information

  • Name

  • Billing address

  • Shipping address

  • Email address

  • Phone number

Payment & Transaction Information

  • Payment method details (processed securely via Shopify Payments or other payment providers)

  • Transaction details

  • Order history

Note: We do not store full credit card numbers. Payment information is processed securely through Shopify and its payment processors.

Account Information (if applicable)

  • Username and password

  • Preferences

  • Order history

Communications

  • Emails

  • Support inquiries

  • Order notes

  • Any information you voluntarily provide to us

Device & Usage Information

  • IP address

  • Browser type

  • Device information

  • Website interaction data

  • Cookies and similar tracking technologies

2. Customer Media & Digitized Content

Customers submit physical media (such as VHS tapes, photographs, slides, negatives, film, and audio cassettes) that may contain personal, family, or sensitive content.

We process this content solely for the purpose of providing the digitization services requested.

We:

  • Do not review content beyond what is necessary for transfer

  • Do not analyze customer content for marketing or profiling

  • Do not sell or share customer media content

  • Do not use customer content for training, advertising, or promotional purposes

Digitized files are stored temporarily on secure offline storage systems during processing.

For digital delivery orders, files may be temporarily stored on secure third-party transfer platforms solely for delivery purposes.

Digitized files are retained for up to 90 days after project completion and are permanently deleted thereafter.

We do not claim ownership of customer content.

3. How We Use Personal Information

We use personal information to:

  • Process and fulfill orders

  • Communicate about orders and services

  • Provide customer support

  • Arrange shipping and return shipments

  • Improve our Services

  • Prevent fraud and secure transactions

  • Comply with legal and tax obligations

We may also use contact information to send service-related communications (order updates, shipping notifications, project status).

If you opt in, we may send promotional emails. You may unsubscribe at any time.

4. How We Disclose Personal Information

We may share personal information with:

  • Shopify (our ecommerce platform provider)

  • Payment processors

  • Shipping carriers (e.g., UPS, FedEx, USPS)

  • Cloud storage or file transfer providers (for digital delivery only)

  • IT or technical service providers assisting in operating our store

We may also disclose information if required by law or legal process.

We do not sell customer personal information for monetary compensation.

5. Relationship with Shopify

Our store is hosted by Shopify. Shopify processes personal information necessary to operate the ecommerce platform, process payments, and improve services.

You can review Shopify’s Privacy Policy at:
https://privacy.shopify.com

Depending on your location, you may exercise privacy rights directly through Shopify’s privacy portal.

6. Physical Media Security

Customer media is stored in a secure, access-controlled processing environment during active projects.

Only authorized personnel have access to customer materials.

We take reasonable precautions to prevent unauthorized access, loss, misuse, or disclosure of physical media.

7. Security of Your Information

We use reasonable administrative, technical, and physical safeguards to protect personal information.

However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

Customers are encouraged not to transmit sensitive information through unsecured communication channels.

8. Data Retention

We retain personal information:

  • As long as necessary to fulfill orders

  • To comply with tax and accounting obligations

  • To resolve disputes

  • To enforce agreements

Digitized media files are retained for 90 days after project completion and permanently deleted thereafter.

Order and transaction records may be retained as required by law.

9. Your Rights and Choices

Depending on where you reside, you may have rights including:

  • Right to access your personal information

  • Right to request deletion

  • Right to correct inaccurate information

  • Right to data portability

  • Right to opt out of targeted advertising (where applicable)

To exercise these rights, contact us using the information below.

We will respond in accordance with applicable law.

We do not discriminate against customers for exercising privacy rights.

10. Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from children under 16.

If you believe a child has provided personal information, please contact us so we can remove it.

11. International Transfers

Your information may be processed in countries other than where you reside, including through Shopify’s infrastructure.

Where required, we rely on appropriate safeguards for international data transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we do, we will update the “Last Updated” date above.

Continued use of our Services after changes are posted constitutes acceptance of the revised policy.

13. Contact Information

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact:

Family Heritage Digitizing
2095 GA Hwy 211 NW
Suite 2F-184
Braselton, GA 30517
United States

Email: [email protected]
Phone: (706) 471-2770